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Dear Consumer Ed:
What is the law regarding a used car dealer keeping a consumer's deposit to hold a car pending adequate financing? I was denied financing. The dealer refuses to return my $4000 deposit. No contract was signed.
Consumer Ed says:
If no contract was signed, the dealer should not keep your deposit, even if under ordinary circumstances the terms of his contracts allow him to do so.
To get the dealer to give back your deposit, the first thing you should do is write a letter to the dealer requesting that your money be returned. Before you send the letter, you may want to consult with an attorney who can actually assist you with writing the letter, as well as with taking legal action should that become necessary. You can also submit a complaint to the Better Business Bureau (www.bbb.org) and see if their mediation department can negotiate with the dealer to get your deposit back. You can also submit a complaint to the Governor’s Office of Consumer Protection at www.consumer.ga.gov or by calling 404-651-8600 or 1-800-869-1123... more>
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