Can a company charge a restocking fee on returned merchandise?

December 16, 2015 18:09 by Consumer Ed
Dear Consumer Ed:  I bought a smartphone online.  It didn’t have the functionality I wanted, so I returned it the following week.  The company issued me a refund less a $25 restocking fee.  Can they do that? Consumer Ed says:   Short answer:  yes, usually. &nbs... [More]

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How can I determine if a charitable organization is legitimate before I donate?

December 1, 2015 15:10 by Consumer Ed
Dear Consumer Ed:   I recently learned of a newly established association that claims to be a worldwide non-profit organization. How can I make sure they are a legitimate non-profit? Consumer Ed says:   With so many new groups and causes to contribute to these days, it can be tough to r... [More]

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Can an apartment manager require online rental payments and make tenants pay the fee for that service?

November 16, 2015 15:00 by Consumer Ed
Dear Consumer Ed:   The management company where I live has stopped collecting rent in person (via check or cash) and now only accepts payments online using a third-party company. The cost for this service is passed on to the renters. Is that legal? Consumer Ed says:   Your question rai... [More]

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